Terms of service
Welcome to NOOK & NEED, operated by Risea LLC, a Wyoming limited liability company ("Company", "we", "our", or "us").
These Terms & Conditions ("Terms") govern your access to and use of our website, products, and services. By visiting our website or purchasing from us, you agree to be legally bound by these Terms. If you do not agree with any part of these Terms, please discontinue using our website immediately.
These Terms apply to all visitors, customers, vendors, merchants, affiliates, and any other users of the website.
1. Eligibility
By using this website, you confirm that:
- You are at least 18 years old, or have reached the age of majority in your state of residence.
- You have the legal capacity to enter into binding agreements.
- You will use this website only for lawful purposes.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any applicable federal, state, or local laws while using our services.
2. Acceptance of Orders
All orders placed through our website are subject to acceptance by NOOK & NEED.
We reserve the right to refuse, cancel, or limit any order at our sole discretion, including but not limited to situations involving:
- suspected fraud;
- pricing or inventory errors;
- violations of these Terms;
- unusual purchasing activity;
- unauthorized resale.
Receiving an order confirmation email does not constitute acceptance of your order. A contract is formed only once your order has been shipped.
3. Product Information
We strive to display our products as accurately as possible.
However, we cannot guarantee that:
- colors displayed on your device will exactly match the actual product;
- product descriptions are entirely error-free;
- all specifications remain identical over time.
We reserve the right to modify product descriptions, specifications, packaging, pricing, or availability without prior notice.
Images shown on our website are intended for illustrative purposes and may slightly differ from the final product due to manufacturing updates or screen settings.
4. Pricing
All prices displayed on our website are shown in U.S. Dollars (USD) unless otherwise indicated.
Prices may change at any time without prior notice.
While we make every effort to ensure pricing accuracy, we reserve the right to correct typographical errors, pricing mistakes, or inaccuracies at any time, including after an order has been submitted.
If a pricing error affects your order, we may contact you to offer the option of proceeding at the correct price or cancelling the order for a full refund.
5. Payment
Payment must be received in full before an order is processed.
We accept the payment methods displayed during checkout, which may include:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
All payments are securely processed through third-party payment providers. NOOK & NEED does not store your complete payment information.
By submitting payment information, you represent that you are authorized to use the selected payment method.
6. Shipping
We currently ship within the United States only.
Shipping times displayed on our website are estimates only and are not guaranteed.
Delays may occur due to:
- weather conditions;
- carrier delays;
- customs or governmental inspections (where applicable);
- holidays;
- high order volume;
- circumstances beyond our reasonable control.
Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.
NOOK & NEED is not liable for shipping delays caused by third-party delivery services.
Customers are responsible for providing a complete and accurate shipping address.
Orders returned because of an incorrect or incomplete address may require additional shipping charges before being resent.
7. Risk of Loss
Ownership and risk of loss pass to the customer once the package has been delivered to the shipping carrier.
If your package is marked as delivered but cannot be located, please first contact the shipping carrier.
Although we are not responsible for packages lost after confirmed delivery, we will make reasonable efforts to assist customers in resolving shipping issues.
8. Returns
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Returned items must:
- be unused;
- be in their original condition;
- include all original packaging;
- not show signs of misuse or damage.
Certain products may not be eligible for return for hygiene, safety, customization, or other applicable reasons.
Customers are responsible for return shipping costs unless the product arrives damaged or incorrect.
Returns sent without prior authorization may not be accepted.
9. Refunds
Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Original shipping charges are non-refundable except where required by law.
If a returned item does not meet our return requirements, we reserve the right to refuse the refund.
10. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at:
Please include:
- your order number;
- photographs of the item;
- photographs of the shipping box;
- photographs of the shipping label.
We will review each case individually and, where appropriate, offer a replacement, store credit, or refund.
11. Order Cancellations
Orders begin processing quickly after they are placed.
For this reason, we cannot guarantee that cancellation requests can be accommodated.
If your order has already entered fulfillment or has shipped, it can no longer be cancelled.
12. Promotions and Discount Codes
Promotional offers are valid only during the stated promotional period.
Unless expressly indicated otherwise:
- only one discount code may be used per order;
- promotions cannot be combined;
- promotions have no cash value;
- previously placed orders are not eligible for retroactive discounts.
We reserve the right to modify or terminate promotions at any time.
13. Intellectual Property
All content available on this website—including but not limited to text, graphics, logos, product names, icons, photographs, videos, designs, software, and website layout—is the exclusive property of Risea LLC or its licensors and is protected under United States and international intellectual property laws.
No content from this website may be copied, reproduced, modified, distributed, sold, republished, or otherwise used without our prior written consent.
Unauthorized use of our intellectual property may result in legal action.
14. User Conduct
You agree not to use this website:
- for any unlawful purpose;
- to violate any applicable federal, state, or local law;
- to infringe upon our intellectual property rights or those of others;
- to upload or transmit viruses, malware, or harmful code;
- to interfere with the security or functionality of the website;
- to attempt unauthorized access to our servers or systems;
- to collect personal information from other users without authorization;
- to engage in fraudulent, abusive, or deceptive activity.
We reserve the right to terminate access to our website without notice if these Terms are violated.
15. User-Generated Content
If you submit reviews, testimonials, comments, photographs, or other content to NOOK & NEED, you grant us a worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, publish, modify, distribute, and display such content in connection with our business.
You represent that:
- you own or control the rights to the submitted content;
- your submission does not infringe any third-party rights;
- your submission is truthful and not misleading.
We reserve the right to remove any content at our sole discretion.
16. Third-Party Services
Our website may include links to third-party websites, payment providers, advertising platforms, or other external services.
We do not control these third-party services and are not responsible for:
- their content;
- their privacy practices;
- their availability;
- their products or services.
Your interactions with third parties are governed solely by their own terms and policies.
17. Disclaimer of Warranties
This website and all products and services are provided on an "AS IS" and "AS AVAILABLE" basis.
To the fullest extent permitted by law, NOOK & NEED disclaims all warranties, whether express or implied, including but not limited to:
- merchantability;
- fitness for a particular purpose;
- non-infringement;
- uninterrupted availability;
- error-free operation.
We do not guarantee that our website will always operate without interruptions or technical errors.
18. Limitation of Liability
To the fullest extent permitted under applicable law, Risea LLC, its owners, officers, employees, contractors, affiliates, suppliers, and partners shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from or relating to:
- your use of the website;
- your inability to access the website;
- product use or misuse;
- shipping delays;
- lost profits;
- business interruption;
- loss of data;
- unauthorized access to your information.
Our total liability for any claim relating to a purchase shall never exceed the amount actually paid for the product giving rise to the claim.
Some states do not allow certain limitations of liability. In those states, portions of this section may not apply.
19. Indemnification
You agree to defend, indemnify, and hold harmless Risea LLC, NOOK & NEED, its affiliates, employees, officers, contractors, successors, and assigns from and against any claims, damages, liabilities, losses, costs, or expenses (including reasonable attorneys' fees) arising from:
- your breach of these Terms;
- your misuse of our website;
- your violation of any law;
- your infringement of any third-party rights.
20. Force Majeure
NOOK & NEED shall not be liable for any delay or failure to perform resulting from circumstances beyond our reasonable control, including but not limited to:
- natural disasters;
- fires;
- floods;
- severe weather;
- pandemics;
- labor disputes;
- governmental actions;
- war;
- terrorism;
- supply chain disruptions;
- transportation delays;
- internet or communication failures.
21. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
By using this website, you acknowledge that you have read our Privacy Policy.
22. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of Wyoming, without regard to conflict of law principles.
23. Dispute Resolution
Before initiating any legal action, both parties agree to make a good-faith effort to resolve any dispute through informal negotiations.
If a dispute cannot be resolved informally, it shall be submitted exclusively to the state or federal courts located in the State of Wyoming.
You consent to the personal jurisdiction of those courts.
24. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force and effect.
25. Waiver
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.
26. Entire Agreement
These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and NOOK & NEED regarding your use of our website and supersede all prior communications or agreements.
27. Changes to These Terms
We reserve the right to update, revise, or replace these Terms at any time without prior notice.
Changes become effective immediately upon publication on this website.
Your continued use of the website following any updates constitutes your acceptance of the revised Terms.
28. Contact Information
If you have any questions regarding these Terms & Conditions, you may contact us at:
NOOK & NEED
Operated by Risea LLC
📧 Email: contact@nookandneed.com